Warranty & Claim Process

Warranty coverage can vary by product, model and purchase terms. Check the product packaging, warranty card, invoice or approved product information for the coverage that applies to your purchase.

Before requesting support

• Keep the purchase invoice or receipt
• Record the product name, model and product code
• Keep the warranty card or packaging when supplied
• Take clear photographs of the product and the reported issue
• Note the purchase date and the seller or distributor

How to submit a claim

1. Review the warranty information supplied with the product.
2. Contact the seller, authorized distributor or the official AKIJ Electricals support route.
3. Provide the purchase record, product details and requested evidence.
4. The responsible team will explain the assessment process and the next step.
5. Any repair, replacement or other resolution will follow the approved terms for that product.

Coverage and exclusions

Do not publish a universal warranty period or exclusion list here until the approved warranty policy identifies the exact product families covered. Where terms differ, publish a verified document for each relevant category or link to the product-specific terms.