Warranty & Claim Process

Warranty coverage may differ by product category, model and the terms supplied at the time of purchase. The warranty card, product packaging, invoice and approved product information are the references for the coverage that applies to a specific purchase.

Before requesting support

Preparing the following information can help the responsible team review an enquiry efficiently:

• Product name, model and product code
• Purchase date and the name of the seller or distributor
• Invoice, receipt or other proof of purchase
• Warranty card, when supplied with the product
• A clear description of the issue
• Photographs or video showing the product and reported issue, when relevant

How to submit a warranty claim

1. Review the warranty information supplied with the product.
2. Contact the retailer, authorized distributor or AKIJ Electricals through the official Contact Us page.
3. Share the product details, proof of purchase and requested supporting information.
4. Follow the inspection or assessment guidance provided by the responsible team.
5. Any repair, replacement or other resolution will follow the approved terms applicable to that product.

Important warranty information

Warranty periods, covered conditions and exclusions are not necessarily the same for every AKIJ Electricals product. Physical damage, incorrect installation, misuse, unauthorized modification or operation outside stated ratings may affect a claim where the applicable warranty terms specify this.

Need assistance?

For the current hotline, email address and enquiry form, use the official Contact Us page. Mention the product model or code in your message so the team can direct the enquiry appropriately.