Frequently Asked Questions

Start with the product’s intended use and the requirements of the room or circuit. For lighting, consider brightness in lumens, room size, colour temperature, fixture type and energy use—not wattage alone. For switches, sockets, circuit breakers, fans and accessories, check the model’s stated ratings and installation requirements.

For fixed wiring, high-load appliances or circuit protection, ask a qualified electrician to assess the installation before selecting a product.

Check the product packaging, rating label, body marking, warranty card or invoice for the model name and product code. You can search the same information on the AKIJ Electricals website. When requesting technical, availability or warranty support, share the exact code and clear photographs so the team can identify the relevant product.

Expected lifespan varies by model and operating conditions. Voltage quality, switching frequency, ambient temperature, ventilation and daily usage can all affect service life. Check the relevant product page, packaging or approved technical document for the rated lifespan of the exact model. A rated lifespan is an estimated performance measure under stated conditions, not a universal warranty period.

Watts describe how much electrical power a light uses, while lumens describe how much visible light it produces. When comparing LED lights, use lumens to compare brightness and watts to compare power consumption. Also consider colour temperature, beam pattern and the size and purpose of the room.

Warm light generally creates a softer, relaxed atmosphere, while neutral or daylight tones provide a clearer, more alert appearance. Bedrooms and living areas often suit warmer tones; kitchens, study areas and task spaces may benefit from neutral or daylight options. Check the colour-temperature value and product description of the exact model before purchase.

Suitability depends on the exact switch or socket rating, appliance load, wiring, protective device and installation method. Do not select a product only by appearance or assume that every socket can safely supply an air conditioner, water heater or other high-load appliance.

Check the model’s stated current and voltage ratings and have a qualified electrician assess whether a dedicated circuit, isolator or other protection is required.

Check the intended application, current and voltage ratings, socket type, number of modules, mounting arrangement and compatibility with the wiring system. For appliances with higher loads, do not rely on appearance alone—ask a qualified electrician to confirm the required socket, circuit, cable and protective device.

Pole configuration depends on the electrical supply and circuit design. A single-pole MCB generally protects one live conductor, a double-pole device can disconnect live and neutral together, and a triple-pole device is commonly used with three-phase circuits.

Pole count alone is not enough for selection. Rated current, breaking capacity, trip characteristics, cable size, load and system arrangement must also be considered. MCB selection and installation should be completed by a qualified electrician or electrical professional.

An MCB is generally used to protect a circuit against overcurrent and short circuit. An RCCB is designed to detect residual-current or earth-leakage imbalance and disconnect the supply. They perform different protective functions and one should not be treated as a substitute for the other. Selection, coordination and installation should be handled by a qualified electrical professional.

Repeated tripping may indicate overload, a short circuit, earth leakage, a faulty appliance, damaged wiring or an incorrectly selected protective device. Do not repeatedly reset the breaker without identifying the cause. Disconnect suspect loads where it is safe to do so and ask a qualified electrician to inspect the circuit and protective devices.

Backup time varies by model, battery capacity and condition, charge level, selected speed and the use of additional functions such as lights. Check the product page, packaging or approved manual for the model-specific runtime information. Fully charge the fan as instructed before backup use and follow the supplied charging and storage guidance.

Consider room size, ceiling height, blade sweep, airflow requirement, installation position, energy use and the model’s stated electrical ratings. A larger room may require a larger sweep or more than one fan, depending on the layout. Confirm mounting suitability and electrical installation with a qualified electrician.

Follow the charging time, indicator and storage instructions supplied with the exact model. Avoid incompatible chargers, damaged cables, excessive heat and prolonged storage with a depleted battery. If the fan will not be used for an extended period, follow the manual’s periodic-charging guidance to help maintain battery condition.

Warranty coverage and duration can vary by product and model. First check the warranty card, packaging, invoice or approved product information supplied with your purchase.

Keep the product name and model code, purchase receipt, seller or distributor details and clear evidence of the reported issue. Contact the retailer, authorized distributor or AKIJ Electricals through the official Contact Us page. Any inspection, repair, replacement or other resolution will follow the approved terms applicable to that product.

Keep the purchase invoice or receipt, warranty card when supplied, product packaging or label showing the model and code, and the seller or distributor details. If an issue occurs, take clear photographs or video before submitting an enquiry. Required documents and coverage may vary by product, so check the terms supplied with your purchase.

Open the official Distributor Network page and search by region, area or territory. Available listings include current business and contact information to help you identify a relevant distributor. Because assignments and coverage can change, use the live directory rather than an old screenshot or saved contact list. You can also contact AKIJ Electricals with your location and required product category.

Availability and selling price can vary by model, location, retailer and current market conditions. Use the product page to identify the exact product name or code, then contact an authorized distributor or the AKIJ Electricals support team for current local availability. Confirm the final price, applicable warranty and purchase documentation with the seller.

Call the toll-free hotline at 0800-0121212, email info@akijventure.com or submit the enquiry form on the official Contact Us page. Include your location, product name and model or product code. For purchase-related concerns, also provide the purchase date, retailer or distributor name, proof of purchase and relevant photographs.

Stop using the product if continued use could create a risk, and isolate the supply only if it is safe and you are qualified to do so. Do not open, modify or attempt an unauthorized repair. Contact a qualified electrician and report the concern to the retailer, authorized distributor or AKIJ Electricals with the model code, purchase information, photographs and a description of what happened.

Use the official Contact Us page and select the most relevant enquiry type. Include your organization or project name, location, product categories, required quantities, specification needs and preferred contact details. The AKIJ Electricals team can direct the request to the appropriate sales, distribution or technical contact.